FAQ

MyBeastFriends Frequently Asked Questions

Q:What shipping methods do you offer?

A: Mybeastfriends.com offers USPS delivery. You can choose from Priority or Express mail for the continental United States including Alaska and Hawaii. Priority is designed for residential deliveries, and arrives within approximately 2-3 business days after package leaves our warehouse (Transit times to Alaska and Hawaii may vary). This method can be shipped to P.O. Boxes.

Shipping to outside the United States Mybeastfriends.com offers USPS 1st class and Priority shipping. 1st class shipping is designed for residential deliveries, and arrives within approximately 2 weeks after package leaves our warehouse. Priority is designed for residential deliveries as well, and arrives within approximately 4-6 business days after package leaves our warehouse.

USPS Express mail - overnight delivery to most locations in the U.S. mainland after the package leaves our warehouse. Generally all Adopt a Beast Express orders ship from our warehouse on the same day if order is placed by 1:00 pm EST. This method can shippped to P.O. Boxes.

If you purchased a Create-a-Beast, due to building and handling time, estimated delivery date will be 2 – 4 weeks, from order date.

Note: The ship date is not included when calculating the estimated delivery date, and only weekdays count as business days (excluding holidays such as Thanksgiving Day, Christmas Eve & Day, and New Year's Day).

All estimated arrival dates are estimates only and not guaranteed.

Q:Do you ship internationally?

A: International orders are generally shipped within two business days. We will not mark items as gifts to avoid taxes. We reserve the right to refuse to ship orders to countries that we have had shipping issues with in the past. Your order may be canceled and refunded if we deem the order to large to qualify for international shipping (based on USPS guidelines).

Note: The ship date is not included when calculating the estimated delivery date, and only weekdays count as business days (excluding holidays such as Thanksgiving Day, Christmas Eve & Day, and New Year's Day).

All estimated arrival dates are estimates only and not guaranteed.

Q:How do I track my order?

A: Once your order ships, mybeastfriends.com will send you a shipment confirmation e-mail. In your confirmation e-mail you will find your tracking number and a URL. Click on this URL and a web browser will open to the mybeastfriends.com tracking page where you can track your shipment.

If you prefer, you may also use your tracking number at the www.usps.com website.

If your link does not work please go to the USPS website (www.usps.com) and enter the tracking number located in the confirmation email.

Q:How long will my order take to deliver?

A: Most Adopt a Beast orders ship within 1-2 days after order is received. If your Adopt a beast order is time critical, we suggest that you upgrade to Express shipping. All Create a Beast orders have a 2-4 week build time from when the order is received.

Please see below to find estimated shipping details, keep in mind that all arrival dates are estimates and not guaranteed.

Domestic and international shipping details

Q:If I purchase an Adopt-A-Beast and a Create-A-Beast order at the same time when will I receive my Adopt-A-Beast Doll?

A: If you purchase an Adopt-A-Beast order along with a Create-A-Beast your order will ship once the Create-A-Beast order is complete. Create-A-Beast orders have a 2 to 4 week building time. We are sorry for the inconvenience. MyBeastFriends is working towards improved methods that will allow us to get items to you faster in the future.

Q:What form of payment do you accept?

A: Mybeastfriends.com accepts all major credits cards and PayPal for payment. We do not accept checks or money orders.

Q:Can I change my order once it is submitted?

A: We're sorry; orders cannot be changed once they have been submitted. We process orders very quickly, and once an order begins the fulfillment process we are unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times works to your advantage.

Q:What is your return policy?

A: At mybeastfriends.com, all products are made uniquely for you, therefore, there will be differences in each beast. If you order your own rare Create-a-Beast, all sales are FINAL. However, if your order an Adopt-a-Beast, and you are not 100% satisfied with your new friend when it arrives, then you may return it to Mybeastfriends Returns Department, 13860 SW 143 ct. Unit 7 Miami, Florida 33186 USA . You are responsible for all shipping costs to return the merchandise. We will issue a refund for the item(s) being returned - please allow up to 10 days for processing.

Q:How can I contact mybeastfriends.com for specific questions?

A: If you have any questions please contact our customer service department at info@mybeastfriends.com. We will reply within 48 hours.

Q:How do you know that mybeastfriends.com received your order?

A: You will receive a confirmation email within 24 hours.

Q:Will there be more products available on mybeastfriends.com?

A: MyBeastFriends reserves the right to change the frequency of product availability for future additions to the site but we are continuously reviewing new efforts and means to keep our customers happy.

Q:Is it safe to use my credit card at mybeastfriends.com?

A: At mybeastfriends.com we take the security of our website and your privacy very seriously. All secure pages on our website are encrypted with a 128-bit SSL Certificate provided through Rapid SSL Security Services. This ensures that any data that you send to us, including personal and credit card information is completely encrypted and secure.

The SSL (and TLS) protocol is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential. Web server certificates (also known as secure server certificates or SSL certificates) are required to initialize an SSL session. Customers know when they have an SSL session with a website when their browser displays the little gold padlock and the address bar begins with an https rather than http. SSL certificates can be used on web servers for Internet security and mail servers such as imap, pop3 and smtp for mail collection / sending security.

If you have any questions please contact us the customer service department at info@mybeastfriends.com

Q:What is the CCID and where can I find it?

A: For our customer’s protection, we ask that the 3 to 4 digit number called the CCID be entered. The CCID is NOT your PIN number. It’s the extra ID numbers printed on your Visa, MasterCard, Discover, or American Express Card.

Visa, MasterCard, and Discover:
It’s found on the back of the card, top-right corner of the signature box. Enter the three-digit number that’s after the credit card number. (See EX.1 below.)

American Express: It’s found on the front of the card, above the credit card number. Enter the four-digit number on the top right. (See EX.2 below.)

What is the CCID and where can I find it?

Q:Where do I find my account?

A: If you are logged into the mybeastfriends website, your account can be found by clicking on your name in the right hand corner. If you are not logged in, you will need to do so before seeing your name and being able to access your account.

Q:Does My Beast Friends have a limit to the amount of dolls I can order?

A: My Beast Friends wants you to have as many Beasts Friends as you like! However, due to volume we currently limit each shipping order to 24 Beast Friends during one online session. Orders of 25 or more can receive special shipping rates and possible discounts. Please Email us at sales@mybeastfriends.com for details to complete your order. For international orders of 9 to 24 Beast Friends, due to size limits with the United States Postal Service, Priority shipping is the only option available.

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